What is ISO 17100?
ISO 17100 is an international standard, published in 2015 to provide the requirements that a TSP (Translation Services Provider) shall meet, in order to provide a translation service that meets client’s and other applicable specifications.
Improving your translation services to the level required by ISO 17100, strengthens your business performance, helping with the delivery of a quality translation service. In addition, it establishes and defines the quality of your translators, providing reassurance to your customers.
What Will ISO 17100 Do?
ISO 17100 Translation Services consists of just six clauses with the four key clauses being:
- Human Resources: ensuring the people selected to perform translation tasks have the required competences and qualifications.
- Pre-Production Process and Activities: ensuring processes are in place for handling and analysing enquiries, determining project feasibility, preparing quotations, and entering into agreements.
- Production Processes: ensuring compliance with the agreement from the moment it is confirmed to the agreed end of the project.
- Post-Production Process: ensuring processes are in place for handling client feedback, assessing client satisfaction and making appropriate corrections and/or taking corrective action.
Benefits of ISO 17100
- Increased profit potential and market share
- Gives you a competitor advantage
- Proof to your customers that you provide a consistent and reliable service
- Improved communication between customers and suppliers
- Increased morale and motivation of your staff
- Establishes and defines the quality of your translators
- Reassures customers that your translators are qualified
- Enables you to tender for more contracts
- Provides customers with a level of security
- Evidence you are a forward-thinking translator business